Privacy Policy
This privacy notice for Troy Technologies Limited ('we', 'us', or 'our') — the data controller — describes how and why we collect, store, use, and/or share ('process') your personal data when you use our services ('Services'), such as when you:
- Visit our website at https://www.troytechnologies.com, or any website of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices under the UK GDPR. If you do not agree with our policies and practices, please do not use our Services. If you have questions or wish to exercise your rights, contact our Data Protection Officer at info@troytechnologies.co.uk.
Summary of key points
This summary provides key points from our privacy notice. You can read the full sections below for more details.
- What personal information do we process?
- Do we process any special category (sensitive) data?
- Do we receive information from third parties?
- How do we process your information?
- Legal bases for processing (GDPR)
- When and with whom do we share your personal information?
- How do we keep your information safe?
- Your data subject rights (GDPR)
1. What information do we collect?
Personal information you disclose to us
We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You
- Names
- Email addresses
Information automatically collected
Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
- Log and Usage Data (IP address, browser type, pages viewed, timestamps)
- Device Data (device type, OS, system configuration)
- Location Data (approximate location based on IP)
2. How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including to save or protect an individual's vital interest, such as to prevent harm.
3. Legal bases for processing
Under the UK GDPR and the Data Protection Act 2018, we only process your personal data when we have a lawful basis to do so. The lawful bases we rely on include:
- Contractual necessity: processing necessary to perform a contract with you (for example, to provide services you requested).
- Legal obligation: processing necessary to comply with a legal obligation (for example for accounting or tax purposes).
- Legitimate interests: processing necessary for our legitimate business interests (for example, to improve our services), provided your interests and fundamental rights do not override those interests.
- Consent: where we ask for your consent (for example, for marketing communications). You can withdraw consent at any time.
- Vital interests: where processing is necessary to protect someone's life.
Where we process special category data (sensitive personal data), we will rely on a specific condition under UK GDPR (for example, explicit consent or processing necessary for legal claims) and will make that clear at the point of collection.
5. Cookies & tracking technologies
Troy Technologies does not use cookies or other third-party tracking technologies on this website. We do not place analytics, advertising, or profiling cookies.
6. How long do we keep your information?
We keep your information for as long as necessary to fulfil the purposes outlined in this notice, unless a longer period is required by law. No purpose in this notice will require us keeping your personal information for longer than 2 years.
7. How do we keep your information safe?
We aim to protect your personal information through organisational and technical security measures. However, no method of transmission or storage is 100% secure.
8. Do we collect information from minors?
We do not knowingly collect data from or market to children under 18 years of age. If we learn we have collected information from a child under 18, we will delete it promptly.
9. What are your privacy rights?
If you are in the UK or the EEA, you have rights under the UK GDPR to control our use of your personal data. These include the right to:
- Request access to the personal data we hold about you (right of access).
- Request that we correct inaccurate or incomplete personal data (right to rectification).
- Request the erasure of your personal data (right to be forgotten) — in certain circumstances.
- Request that we restrict processing of your personal data in certain circumstances.
- Request portability of your personal data to another organisation, where applicable.
- Object to our processing where we rely on legitimate interests (you can ask us to stop processing in some cases).
- Withdraw consent at any time where we rely on consent to process your data.
To exercise any of the rights above, please contact our Data Protection Officer at info@troytechnologies.co.uk. We will respond to your request in accordance with applicable law.
If you remain dissatisfied, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
Information Commissioner's Office (ICO)Wycliffe House, Water Lane, Wilmslow, SK9 5AF
Website: https://ico.org.uk
10. Do-Not-Track
Most browsers include a Do-Not-Track (DNT) setting; however, there is currently no standard for responding to DNT signals, and we do not respond to them at this time.
11. Updates to this notice
Yes — we will update this notice as necessary to remain compliant. The revised date will be updated when we make material changes.
12. Contact
If you have questions or comments about this notice, you may email us at info@troytechnologies.co.uk or contact us by post at:
Troy Technologies Limited50 Long Acre,
London, England,
WC2E 9JR
13. Review, update or delete your data
Based on applicable law, you may request access to the personal information we collect from you, change it, or delete it. To request this, please contact us and we will respond promptly.